1. Who We Are
VoltHub is an Irish-owned lead generation marketplace connecting homeowners with SEAI-certified EV charger installers. Our registered business address is in Ireland. For data protection queries, contact us at [email protected].
2. What Data We Collect
From homeowners (quote requests)
- Name, email address, and phone number
- Property address and Eircode
- Home details (house type, parking, board type)
- Charger preferences and installation requirements
From installers (applications)
- Business name and registration number (CRO/RBN)
- Contact name, email, and phone number
- SEAI registration number and Safe Electric number
- Insurance details (provider, policy number, expiry)
- Service areas and charger brands installed
Automatically collected
- IP address and browser type (for security and analytics)
- Pages visited and time spent (via analytics tools)
- Cookies (see Section 7)
3. How We Use Your Data
We use your personal data for the following purposes:
- Homeowners: To match you with suitable SEAI-certified installers in your area and facilitate quote requests
- Installers: To verify your credentials, add you to our network, and send you relevant customer leads
- Both: To communicate about your enquiry, provide customer support, and improve our service
- To comply with our legal obligations under Irish and EU law
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract performance: Processing necessary to provide our matching service
- Legitimate interests: Improving our platform, preventing fraud, and verifying installer credentials
- Consent: For any marketing communications (you can withdraw consent at any time)
- Legal obligation: Where required by law
5. Who We Share Your Data With
We share your data only as necessary to provide our service:
- Installers: Homeowner contact details and job requirements are shared with matched, verified installers to enable them to provide a quote
- Homeowners: Installer business name, contact details, and credentials may be shared when a match is made
- Service providers: We may use trusted third-party tools for email delivery, form processing, and analytics. These providers process data only on our instructions
- Legal authorities: Where required by law or to protect our legal rights
We do not sell your personal data to any third party.
6. Data Retention
We retain your personal data for as long as necessary to provide our service and comply with legal obligations:
- Quote request data: 2 years from submission
- Installer application data: Duration of the business relationship + 2 years
- Analytics data: 26 months (standard Google Analytics retention)
You may request deletion of your data at any time (see Section 8).
7. Cookies
We use cookies to improve your experience on our site. These include:
- Essential cookies: Required for the site to function (form submission, navigation)
- Analytics cookies: Help us understand how visitors use the site (e.g. Google Analytics)
You can control cookie settings in your browser. Disabling cookies may affect site functionality.
8. Your Rights Under GDPR
Under the GDPR, you have the following rights:
- Right of access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate data
- Right to erasure: Request deletion of your data ("right to be forgotten")
- Right to restrict processing: Request that we limit how we use your data
- Right to data portability: Receive your data in a structured, machine-readable format
- Right to object: Object to processing based on legitimate interests
- Right to withdraw consent: Where processing is based on consent, withdraw it at any time
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
You also have the right to lodge a complaint with the Data Protection Commission (DPC) at dataprotection.ie.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption. Form submissions are processed via secure services.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any material changes will be notified on this page with an updated "last updated" date. We encourage you to review this policy periodically.
11. Contact Us
For any privacy-related queries, requests, or complaints:
- Email: privacy@volthub.ie
Website: www.volthub.ie